1. Great opportunity to expand on your experience, skills and knowledge
2. Previous customer service or client facing experience preferred
About Our Client
Our client is an up-scaling organisation within the business services industry, dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth.
Job Description
Key responsibilities of the Customer Service Advisor - FTC include:
3. Respond to customer queries via email, phone, and other communication channels in a timely manner.
4. Maintain accurate records of customer interactions and transactions.
5. Resolve customer complaints and provide appropriate solutions to ensure satisfaction.
6. Assist customers with product or service information and guidance.
7. Collaborate with internal teams to address and resolve customer issues effectively.
8. Identify and escalate priority issues to the relevant departments when necessary.
9. Contribute to improving customer service processes and practices.
10. Provide updates and follow-ups to customers regarding the status of their enquiries.
The Successful Applicant
The successful Customer Service Advisor - FTC should have:
11. Previous experience in a customer service/client facing position is highly desirable.
12. Strong communication skills, both verbal and written, to engage effectively with customers.
13. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
14. Confidence to make outbound calls with a strong telephone manner.
15. A positive attitude and a commitment to delivering exceptional customer service.
What's on Offer
Benefits for the Customer Service Advisor - FTC include:
16. A competitive salary
17. Quarterly bonus
18. A supportive work environment with full training provided
19. Opportunities for personal and professional growth
20. A comprehensive benefits package
21. Access to many company perks
22. Free parking onsite
23. Flexibility to work hybrid remote