The Functional Analyst will perform first line support of the HCM and Payroll Modules, supporting the HR Process Lead in reviewing issues and providing resolutions for problem areas, and reviewing quarterly opt‑in functionality to leverage continual improvement. The role also supports the delivery of quarterly release testing, particularly the releases of Redwood.
Responsibilities
- Support configuration and maintenance of Oracle Fusion HCM and Payroll modules (Core HR, Payroll, Recruit, Benefits, Learn, Time & Absence, Remuneration).
- Assist with full lifecycle implementations including requirements gathering, design, testing, and deployment.
- Ensure compliance with Payroll legislation, HR policies, and Oracle best practices.
- Collaborate with other GT IT streams to maintain seamless integrations and data flows.
- Provide training and guidance to HR and Payroll teams on system functionality.
- Act as a subject matter expert and liaise with support partners to identify and communicate improvement opportunities.
- Reduce open incidents in the HCM & Payroll stream to a target of 20.
- Deliver quarterly release backlog plans using Customer Success Navigator.
- Maintain and update test plans/scripts with Process Leads to ensure third‑party alignment.
- Support creation of training materials and manage incident updates via GT System SNOW.
Qualifications
- At least 3 years of experience working in an Oracle Support Team, including level 1 support, call handling, and working with the customer.
- Hands‑on experience delivering quarterly releases through the cycle of review, test and release.
- Ability to drive hands‑on process improvement as part of the team and take individual responsibility for continual improvement.
- Relevant education in Business Information Systems, Business Management, Computing and Systems Development, Computer Science, or a professional qualification in Human Resources and/or Payroll.
- Previous project management experience and a working knowledge of development methods such as Waterfall and Agile is advantageous.
- Travel to various business locations will be required; a full UK driving licence is necessary.
Benefits
We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary.
- Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays.
- A wide range of corporate discounts.
- Cycle to Work schemes.
- Comprehensive pension plan.
- Competitive family leave policy.
- Regular Save as You Earn share purchase scheme.
- Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free 24/7 support to those who need it.
- Paid for yearly membership to one recognised professional association relevant to your role.
