Part Time Customer Service Advisor
Location: Welshpool Branch
Salary: £17,117 per annum
Contract: Permanent
Hours: 25 hours per week (09.00 – 14.00, Monday – Friday / 09.30 - 12.30 Saturday)
What you’ll be doing
* Providing a service so good that our customers tell their friends and family about us.
* Being there when our customers need us in a way that suits them.
* Handling queries with confidence whether it’s about our products, services, or anything else customers need.
* Helping customers who are looking for their first home or are building up savings they can rely on, with a positive attitude.
* Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
* Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
* Supporting our local branches and embedding deep roots in our local communities.
What we’re looking for
* Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
* An infectious team spirit who’s ready to collaborate and share ideas.
* A customer centric person who holds a genuine interest in customers and their needs.
* A calm, clear, and confident communicator who can get their point across and make other people feel heard.
* Empathy – you’ll need to listen, understand, and offer support to all our customers and colleagues.
* Flexibility – there’ll be times when we’ll need you to step up to help your team and other teams during busy periods.
* Tech‑savvy – you’ll need to be able to use a computer and work around our systems once we’ve shown you the ropes.
* Previous experience delivering great customer service.
* A curious mindset – you’ll be ready to learn and grow, open to challenges and developing new skills.
What’s in it for you
* Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year.
* 2 paid volunteering days a year.
* Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, matched up to 10.6%.
* Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave.
* Life assurance provided by the Society at 4 times your salary.
* Yearly performance related pay scheme and pay review.
* Private medical insurance discounted when your time with us grows, with the option to include family members.
* Salary Sacrifice Electric/Hybrid Car Scheme.
* A Perkbox account – 24/7 access to perks, benefits, discounts, wellbeing tools and more.
* Flexible working options, wellbeing support and a whole heap of warm West Bromness.
Why choose the West Brom
We’ve been named one of The Sunday Times’ Best Places to Work – and we couldn’t be prouder. It’s a reflection of our warm, inclusive and supportive culture and how much we value our people.
We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.
Do it today and click apply!
Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible
Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk
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