ABOUT THE DEPARTMENT:
The Department of Human Service Programs (DHSP) creates and coordinates services that enhance the quality of life for Cambridge residents. Driven by the needs of residents, DHSP’s extensive services and programs touch almost every sector in the city: from newborns to senior citizens, from school‑aged children to homeless families, from non‑profit organizations to local employers.
ABOUT THE ROLE:
The Pro Shop Assistant is a member of the DHSP Recreation staff, responsible for management of a limited retail operation, bookings, tee times and clubhouse oversight at the Thomas P. O’Neill, Jr./Fresh Pond Golf Course. The environmentally sensitive and challenging public nine‑hole golf course operating from early spring through early December is located on part of the Fresh Pond Reservation and operates under the guidelines of the Fresh Pond Stewardship Plan.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Taking technical supervision from and reporting to the Golf Professional/Director and the Assistant Golf Professional, the Pro Shop Assistant is responsible for:
* Monitoring, implementing and adhering to all goals, policies, and procedures set by the Director of Golf.
* Assisting golf professionals with checking in golfers and maintaining a properly functioning tee sheet and pace of play.
* Maintaining an organized stock room and golf shop cleanliness.
* Assisting with receiving merchandise and adhering to purchasing procedures.
* Assisting with maintaining proper inventory counts and levels.
* Assisting customers with the rentals of lockers, golf clubs, pushcarts, and powered carts.
* Working closely with Pro Shop staff to prepare for and conduct golf tournaments.
* Help operate the indoor golf simulator.
* Provide warm and welcoming service to the patrons of Fresh Pond.
* Actively engage in and support the Department’s Race and Equity Initiative.
* Perform other duties as requested by the Director of Golf.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM REQUIREMENTS
Education and Experience
* High School education or its equivalent.
Knowledge, Skills, and Abilities
* Knowledge of the game of golf.
* Ability to work in a high paced environment in customer service.
* Commitment to anti‑racism, diversity, equity and inclusion. The City of Cambridge’s workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.
CORI REQUIREMENTS:
This position is subject to Criminal Offender Record Information (CORI) checks.
PHYSICAL REQUIREMENTS, WORKING CONDITIONS, WORK FLEXIBILITY AND ACCOMMODATIONS
* Must be able to lift up to 40 lbs. to waist height.
* Frequent bending, turning, kneeling and stooping.
* Exposure to hot and cold temperatures.
* Must be able to stand for extended periods.
* Repetitive motion required including computer entry.
* Must be able to operate a golf car in a safe manner.
* Normal vision and hearing required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED DOCUMENTS:
Please upload the below documents to complete your application:
* Resume
* Cover letter
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