We are looking for an experienced and driven Credit Control Manager to lead and develop our credit control function, ensuring the effective management of our sales ledger and the timely collection of income. Salary up to £40,000 per annum, depending on experience. In this key role, you will take ownership of a portfolio of debtor accounts, overseeing the full invoicing process and ensuring debts are managed in line with agreed targets. You will play a vital role in reducing aged debt, maintaining accurate and up-to-date contract information, and supporting the financial health of the organisation. This role is offered on a hybrid basis, with approximately 2 days per week based in our Petersfield office. Unfortunately, we are unable to offer sponsorship for this vacancy. Key Responsibilities: Lead and develop the credit control function to deliver high performance Manage the organisation’s sales ledger and ensure timely income collection Maintain and monitor a portfolio of debtor accounts Raise fee-related invoices accurately and efficiently Reduce aged debt and meet collection targets Ensure all contract and debtor records are accurate and up to date Continuously improve systems, processes, and procedures Provide excellent service to internal and external stakeholders About You: Proven experience in credit control or accounts receivable management Strong leadership and organisational skills Excellent attention to detail and accuracy Ability to manage multiple priorities and meet deadlines Strong communication and stakeholder management skills A proactive approach to problem-solving and process improvement What we offer: 25 days annual leave bank holidays Pension scheme with employer contributions Life assurance Employee Assistance Programme Long service awards Retail and leisure discounts Cycle to work scheme Ongoing training, development and career progression opportunities About Us FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do. We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today. Benefits 25 days holiday rising with service Staff recognition scheme Leadership development programme Healthcare cashback plan and employee assistance programme Team bonus scheme (service based roles) Pension and life assurance Testimonials “The management team are flexible and ready to help, their attitude makes the rest of us very committed and loyal – we all help each other. It is such a lovely working environment and we supporting each other on the tough or challenging days and we know our hard word is appreciated, both by the service manager, and FitzRoy. I have never worked for another organisation where I felt so thanked and valued, with lovely incentives such as Team of the Month.” "If we don’t encourage John to try new things, we are missing opportunities for him to find things he loves. For example, last year he was supported to go swimming for the first time in 30 years, and he absolutely loved it." “FitzRoy is a truly fantastic place to work, the support from managers and colleagues is amazing. It’s a privilege to work for such a great company.” Fitzroy reserve the right to close job adverts early should we receive a sufficient quality of applicants or if business need dictates. Documents