What's in It for You? We expect to offer a hourly rate of 13.50 Service Charge An amazing 50% discount on food and drink across all our awesome venues. 10,000 life assurance to support your loved ones if the worst happens. Deals and discounts with a wide range of businesses through our discount portal. Early access to your pay through Wagestream. Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support. Training and development opportunities. We're invested in your success during your time with us! Fun and vibrant working environment with a fantastic team. About Brighton i360 Brighton i360 is one of the UK's most unique attractions, offering stunning views of the South Coast from our iconic observation tower. Alongside our world-renowned Sky Bar, our vibrant beachside event spaces, cafes, and bars serve thousands of visitors every week. We are now looking for an experienced Duty Manager to lead and support or incredible team. Key Responsibilities Operational Leadership Oversee day-to-day operations of all visitor zones, including observation decks, boarding platforms, retail, caf, and public areas. Manage staffing levels and shift schedules to ensure full coverage at all times. Coordinate with teams across departments (technical, retail, ticketing, hospitality). Health & Safety and Emergency Management Conduct and oversee daily health and safety checks-ride systems, fire safety protocols, evacuation routes, etc. Act as the primary point of contact during emergencies; coordinate incident response with technical staff and external services. Ensure compliance with relevant UK regulations Guest Experience Excellence Serve as on-site escalation contact, responding to guest feedback and complex enquiries to maintain high satisfaction. Proactively monitor visitor flow to ensure a seamless and enjoyable guest experience, including during peak times. Team Leadership & Communication Lead briefings and debriefings for front-of-house and support staff. Provide ongoing support and guidance to team members, promoting high performance and positive morale. Deliver clear and timely handover communication to subsequent shift managers. Reporting & Administrative Duties Record operational data: visitor numbers, incidents, maintenance notes, daily summaries. Generate reports for management outlining key performance metrics, concerns, and opportunities. Collaboration & Event Support Assist cross-functional teams during special events, VIP visits, marketing promotions, or private hire occasions. Liaise with external suppliers or partners as required for smooth execution of events or facility maintenance. Qualifications & Experience Proven experience in an operational or supervisory role within a visitor attraction, leisure, or hospitality environment. Strong leadership, decision-making, and conflict-resolution abilities. Full understanding of UK health & safety standards and emergency procedures. Excellent customer service orientation, with strong communication skills and composure under pressure. Ability to work flexible hours, including weekends, evenings, and shifts. Skills & Attributes Technically minded, comfortable overseeing mechanical systems and troubleshooting basic issues. Exceptional organizational and multitasking ability. Team-focused, approachable, and driven by quality service.