Responsibilities
* Checking in our guests when they first arrive and checking them out on departure – greet them with a warm and authentic Hotel Indigo welcome, using Opera to check them in effectively. Experience in a reception role within a hotel environment and familiarity with Opera or a similar reception system is a plus, but not essential.
* Dealing with ad‑hoc guest requests – problem‑solve to elevate guests’ stays, handle requests and service recoveries for complaints, and ensure guests leave with a smile. Excellent problem‑solving and quick‑thinking skills are required.
* Engaging with guests – provide information about the hotel, local area and create authentic individual interactions. Excellent communication and personable skills are essential, adjusting approach based on guests’ needs and wants.
* Recognising IHG One Rewards Members and encouraging new joiners – advocate the IHG One Rewards programme, share benefits with guests not already signed up, and appreciate loyal members.
Hotel Indigo Torquay brings a vibrant new addition to this idyllic coastal town. Nestled along the stunning English Riviera, the hotel offers guests breathtaking views of Tor Bay and easy access to some of Torquay’s most iconic beaches and walking trails, where nature can be truly appreciated. Close to local attractions—including the historic Torre Abbey and the lively harbour—guests can also indulge in the region’s renowned culinary scene featuring fresh seafood and artisanal delights. Hotel Indigo provides a unique and memorable experience, offering a tonic for the body, imagination, and soul, while capturing the spirit of this historic English seaside destination.
We are looking for someone who can work 32 hours per week across 4 shifts (weekend availability essential). This is a 6‑month fixed‑term contract.
Benefits
* Financial security – £13.15 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays and enhanced sick pay.
* Growth and development – extensive training, worldwide career progression opportunities and 2 paid days of volunteering per year.
* Colleague perks – worldwide discounted room rates, discounted food & beverage on employee rate, generous friends and family rate, and discounts through the perks portal for supermarkets, experiences and retailers.
* Wellbeing – generous maternity and paternity pay, 24/7 employee assistance programme and access to mental health first‑aiders.
* Recognised as a ‘Best Employer 2025’ in the UK by Mercer.
You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal‑opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business, and to provide equal employment opportunities to all applicants and colleagues without regard to an individual’s race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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