Avonbury Business Park, Bicester, OX26 2UA
Full time
Permanent
Permanent Administrator – Bicester
An insight to our Team
This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat.
Essential & Desirable Skills
* Competent with IT.
* Confident on the phone and with email communication.
* Trustworthy and reliable.
* Organised and methodical.
* Able to use initiative and solve problems.
* Accurate when completing repetitive tasks.
* Happy to ask lots of questions whilst learning.
* Able to multitask and work between multiple systems.
Key Responsibilities
* Dealing with incoming calls from drivers and other service users.
* Website access assistance.
* Daily Report formatting and issuing.
* Monitoring and responding to live chat questions.
* Processing payments and taking payments over the phone.
* Operation of Client software for vehicle management.
* Continuous process review and improvement.
* Provide departmental statistics for use by internal management.
* Ensure all correspondence is responded to in a timely manner.
* General administrative duties relating to specific client requirements.
* Escalating queries when required.
Working hours: 8.30am to 4.30pm Monday to Friday
Location: Avonbury Business Park, Bicester, OX26 2UA
Holiday entitlement: 24 days (increasing by one day after two years’ service to a maximum of 29 days) plus bank holidays
Additional Benefits
* Hybrid Working
* Company events
* Company pension scheme
* Private medical insurance
* Travel Insurance
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