About the Role
We are seeking a passionate and driven Manager to lead Ham’s Hame Pub & Grill, one of St Andrews’ most characterful and welcoming venues. This is an exciting opportunity to take full ownership of a busy outlet, delivering exceptional food, drink and service in a relaxed yet refined environment. Nestled beneath the iconic Hamilton Grand, next to the 18th hole of the world’s most famous golf course, Ham’s Hame offers outstanding Scottish cuisine in an informal setting. As Manager, you will oversee the day‑to‑day operation of the restaurant and bar, ensuring consistently high standards that reflect the Old Course Hotel, inspire and support your team, drive revenue, manage costs, and collaborate with the Food & Beverage leadership team to create memorable guest experiences.
Responsibilities
* Oversee daily operations of Hams Hame, including opening and closing of the bar, managing stock, ordering inventory, managing associates and handling customer inquiries.
* Maintain standards and operating procedures.
* Ensure all service and bar processes are followed, controlling costs.
* Support and coach direct reports effectively, ensuring the highest standard of customer service is provided to all guests.
* Resolve any guest complaints satisfactorily, ensuring all expectations are met and retaining customer loyalty.
* Forecast staffing requirements, ensuring adequate staff volumes.
* Maintain high standards of performance via appraisals and personal development plans, in line with business values and objectives.
* Drive the success of the Food and Beverage Team through identifying continuous improvement areas.
Qualifications
* Proven experience supervising teams within a restaurant environment.
* Excellent team management skills with the ability to motivate associates effectively.
* Familiarity with food safety regulations and culinary practices related to beverage service.
* Exceptional communication skills, both verbal and written, with a focus on customer interaction.
* Ability to work under pressure in a fast‑paced environment while maintaining attention to detail.
* A proactive approach to problem‑solving with strong organisational skills.
Hours
Full time, 40 hours over 5 days.
Salary
Up to £40,000 per annum.
Benefits
* Dine on us – enjoy free meals and refreshments every day in the complimentary staff canteen, including hot meals, salad bar, tea, coffee and soft drinks.
* Exclusive resort perks – generous discounts across the resort, award‑winning restaurants, luxury room stays and the Pro Shop (PGA approved).
* Kohler Group benefits – unlock even more savings with discounts across the Kohler family.
* Wellness, your way – free access to the on‑site Kohler Waters Fitness Centre, fully equipped gym, 20‑metre pool, sauna and hot tub.
* Plan your future – complimentary mortgage consultations.
* Cycle2Work – stay active and save money with our Cycle2Work programme.
* Perkbox – exclusive discounts, rewards and monthly treats in one app.
* Get rewarded – earn rewards on our Global Recognition Platform and refer a friend scheme.
* 24/7 wellbeing support – Employee Assistance Programme available around the clock, offering confidential guidance whenever needed.
Equal Opportunity
The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee or worker is discriminated against on the grounds of protected characteristics.
#J-18808-Ljbffr