Head of Pension Services & Digital Operations - Global Financial Services | Senior Leadership
UK-Based | Flexible Working
The Opportunity
A rare senior leadership opportunity for an experienced Pensions Administration or Financial Services Operations leader to join a thriving global firm with revenues in excess of $10 billion. This is a high-impact, strategic role overseeing digital transformation, AI-enabled operations and end-to-end pension services delivery across the UK, India and the Philippines.
Feedback from professionals we have placed with this firm consistently highlights an outstanding working culture, genuine career progression, flexible working, a generous pension and excellent benefits. If you are looking to make a strategic career move to a world-class global organisation, this is an exceptional opportunity.
The Role
You will lead a multi-location operation of approximately 1,500 colleagues, owning the operational strategy and driving the digital evolution of pension services delivery. You will champion AI-enabled capabilities, intelligent automation and member self-service adoption - shaping the future of a high-performing, multichannel Service Centre operation.
You will also serve as the senior escalation point for complex client situations, leading root cause analysis and timely resolution while m...