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Days and Hours of Work:
42 hours per week / Monday-Friday & 2 Saturdays per month
Reports To:
Branch Manager
Job Purpose:
To always deliver the highest levels of customer service and foster a culture of excellence within the Branch.
Key Accountabilities:
* Identify and pick stock items for customers promptly.
* Load and deliver products professionally and efficiently.
* Maintain excellent relationships with customers.
* Keep accurate records of sales and deliveries.
* Control stock levels and inform the manager when stock is needed.
* Maintain the branch vehicle in good condition by reporting concerns.
* Ensure daily banking is completed, and all cash is deposited or secured at close of business, following company procedures.
* Delegate responsibilities appropriately with accountability and follow-up.
* Provide cover in the absence of the Branch Manager.
* Support the Branch Manager in ensuring staff meet activity standards and the branch is adequately staffed.
* Support sales and marketing plans and contribute to the branch action plan to maintain and grow business.
* Collaborate with colleagues within the company, group, and wider community.
* Adhere to all company policies, procedures, and ethical standards.
* Assist in training and performance reviews, supporting team development.
* Maintain high standards of housekeeping and safety within the branch.
Key Experiences and Skills Required:
* Experience in a trade environment and customer service.
* Experience handling cash.
* Full driving license.
* Knowledge of the local area and road system.
* Proficiency in PC use.
* Ability to listen and follow instructions.
* Knowledge of the construction industry (desirable).
* Experience managing a team.
Personal Attributes:
* Action-oriented with problem-solving skills.
* Effective communication at all levels.
* High standards and motivation to improve performance.
* Integrity, trustworthiness, and commitment to high ethical standards.
* People management skills and ability to work constructively with stakeholders.
* Positive team attitude, reliable, and engaging.
* Strong leadership qualities and ability to drive change.
* Ability to delegate, provide feedback, and communicate accountability.
* Results-driven, decisive, and confident in addressing challenges and opportunities.
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