A recruitment firm is seeking a Head of Operational Redress to oversee the operational delivery of a large-scale redress scheme. This pivotal role involves managing performance, compliance with FCA regulations, and leading a team to ensure positive customer outcomes. The successful candidate will be accountable for shaping customer journeys and improving operational processes, along with a requirement to travel to Cardiff. This is a 2-year fixed term contract based in Redhill, UK. #J-18808-Ljbffr