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Contact Centre Agents
Join a dynamic and rapidly growing company that values innovation, teamwork, and customer satisfaction. We pride ourselves on providing exceptional service and creating a positive impact in the financial sector. Our team is dedicated to helping clients make the most of their investments and savings, and we are looking for passionate individuals to join us on this journey.
Job Responsibilities:
1. Inbound and outbound calls from warm leads - focusing on upselling financial products and investments.
2. Provide excellent customer service with a focus on retention and satisfaction.
3. Participate in a comprehensive 2-week training program, including call listening and product knowledge.
4. Work collaboratively within a team to meet and exceed sales targets.
5. Maintain accurate records of calls and sales in the company database.
6. Adhere to company policies and procedures, including compliance with background checks.
Required Skills & Qualifications:
1. Proven experience in inbound and outbound sales, preferably within a call centre environment.
2. Strong customer service skills with a focus on retention and upselling.
3. Excellent communication and interpersonal skills.
4. Ability to work in a fast-paced environment and handle a high volume of calls.
5. Self-motivated with a strong desire to achieve sales targets.
6. Basic understanding of financial products and services is advantageous.
7. Proficient in using CRM systems and Microsoft Office Suite.
Fully office based, Monday to Friday 9am - 5.30pm and 10am - 6.30pm, alternate weeks.
£25,000 per year salary plus commission and excellent company benefits.
Start 1st September.
If you are a motivated individual with a passion for sales and customer service, we want to hear from you! Join our team and take the next step in your career. Apply now to become a Sales Consultant and help us make a difference in our customer's financial journeys!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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