Overview
Join the Jo Malone London team as a Boutique Manager at our Bromley store. This 37.5‑hour role focuses on delivering exceptional customer service, driving sales, and creating memorable experiences for our global guests. The position includes a maternity leave option and requires a strong commitment to brand values and team leadership.
Responsibilities
* Deliver exceptional customer service
* Maximise sales performance and productivity
* Team management
* Communicate effectively
* Build collaborative relationships
* Create, organise and execute in‑store events
* Effectively manage stock and inventory
* Maintain high visual merchandising standards and a clean work environment
* Complete any administrative tasks to a high standard and in a timely manner
* Confident to use all online learning tools and reporting systems
* Engage in all internal platforms
* Be aware of competitor activity and drive an omni‑channel approach
Qualifications
* Proven retail management/assistant retail management experience
* Ability to provide inspirational, authentic and personalised customer service
* Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
* Previous retail operations experience including inventory and facilities management and cash reconciliation
* Proven track record of leading a team to achieve sales and customer service targets
* Experience creating and executing in‑store events
* Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment
* Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
* Warm, kind and friendly with a ‘can‑do’ attitude
* Passion for service and storytelling
* Gracious, intelligent, smart
* Groomed, clean and crisp image
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