A leading customer operations firm in the United Kingdom is seeking a Solution Architect to design intelligent, scalable digital ecosystems. In this pivotal role, you’ll own the architectural design for customer contact solutions, working closely with Sales, Delivery, and Operations teams. You will lead discovery workshops, ensure technical feasibility, and act as a trusted advisor to clients, leveraging your expertise in Zendesk and Amazon Connect. Ideal candidates will have a proven track record in developing solutions that enhance customer experience.
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