Job Description
Do you have a passion for excellent customer service and most importantly LOVE cats? Rowe Veterinary Group's cat clinic are looking for a receptionist to join our small and friendly practice in Brimsham.
As a valued member of the reception team, you will be the first point of contact for pets and their owners.
Your duties
* Greeting our clients and their pets in a professional and courteous manner
* Booking, cancelling and changing appointments
* Dealing with queries by phone, email and face to face promptly and professionally
* Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance
* Dispensing medications/prescriptions
* Taking payments, cashing up and all other general admin and reception duties
Our ideal person
The ideal candidate will be professional and efficient with a welcoming and sympathetic manner. In addition, they will have excellent customer service skills, proficient knowledge of IT, the ability to remain calm under pressure, as well as having a love of animals.
1. Minimum of 1 year office-based experience
2. Good level of education (min 5 GCSE Grade C+) upwards
3. Reliable with excellent time management skills
4. Professional and caring telephone manner
5. Strong communication and interpersonal ski...