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JLL Supports The Whole You, Personally And Professionally. Our people at JLL shape the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people in the industry and support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Sub‑Regional Lead UK, I & Nordics – Real Estate Management Services
Location: London / Leeds
Industry Focus: Life Sciences & Pharmaceutical
Executive Summary
We seek an exceptional Sub‑Regional Lead to spearhead the management of a multi‑billion‑euro Life Sciences account. This role demands a strategic leader capable of orchestrating integrated facilities management across specialized environments including GMP manufacturing facilities, R&D laboratories, cleanrooms, and corporate headquarters while ensuring zero business disruption during the transition period. The successful candidate will manage a diverse portfolio spanning multiple countries, coordinate with C‑level stakeholders, and lead a matrix organization of professionals across hard FM, soft FM, project delivery, compliance, and specialized Life Sciences services.
Strategic Responsibilities
* Lead the operational transition of a Tier 1 Life Sciences client from incumbent provider for your geography.
* Orchestrate mobilization across 35+ sites spanning multiple countries in Europe.
* Develop and execute comprehensive operational manuals to safeguard operational readiness.
* Manage transition risks including regulatory compliance, business continuity, and stakeholder expectations.
* Coordinate with global JLL teams and client leadership throughout the transition timeline.
Integrated Service Portfolio Management
* Oversee comprehensive FM service delivery including:
o Hard FM: HVAC, electrical, plumbing, building automation systems (BAS)
o Soft FM: Cleaning (including cleanroom protocols), security, catering, waste management
o Specialized Services: Calibration, qualification (IQ/OQ/PQ), controlled environment maintenance
o Project Services: Minor works, space optimization, lab modifications
o Compliance Services: Environmental monitoring, documentation management, audit support
o Workplace Management with a focus on occupancy planning and Workplace Experience Enhancement
* Ensure 100% compliance with pharmaceutical manufacturing standards (EU GMP, FDA CFR Part 211).
* Maintain controlled environment integrity across cleanrooms and manufacturing areas.
* Coordinate validation activities and maintain change control documentation.
* Interface with regulatory affairs teams and support inspection readiness.
* Implement risk‑based compliance monitoring and continuous improvement programs.
Advanced Financial Management
* Manage complex P&L responsibility exceeding €25M annually.
* Proactively manage profitability of your region and identify opportunities to grow the business.
* Drive annual budgeting process and forecasting from a business perspective.
* Implement cost‑optimization initiatives while maintaining service quality and compliance.
* Where needed, manage capital expenditure planning and lifecycle asset management strategies, as well as third‑party contractors cost and value add.
Sophisticated Vendor Ecosystem Management
* Curate and manage a best‑in‑class vendor network for specialized Life Sciences services.
* Develop vendor qualification protocols aligned with pharmaceutical supply chain standards.
* Implement advanced performance management including KPIs, SLAs, and continuous improvement metrics.
* Coordinate vendor risk assessments and business continuity planning.
* Lead strategic vendor partnerships and innovation initiatives.
Technology Integration & Innovation
* Leverage advanced IWMS platforms for space management and preventive maintenance.
* Implement IoT solutions for environmental monitoring and energy optimization.
* Drive digitalization initiatives including mobile workforce management and real‑time reporting.
* Integrate with client manufacturing execution systems (MES) and laboratory information management systems (LIMS).
* Lead sustainability initiatives and ESG reporting requirements.
Leadership & Stakeholder Management
Matrix Organization Leadership
* Lead cross‑functional teams including engineering, compliance, operations, and commercial professionals.
* Manage indirect reports across multiple service lines and geographical locations.
* Drive cultural transformation and change management during the transition period.
* Implement talent development programs and succession planning.
* Foster collaboration across JLL’s global Life Sciences centre of excellence network.
Executive Stakeholder Engagement
* Interface directly with client C‑suite executives and facility leadership for your sub‑region.
* Participate in quarterly business reviews and strategic planning sessions.
* Lead crisis management and business continuity planning.
* Manage relationships with regulatory bodies and third‑party auditors.
* Coordinate with legal teams on contract variations and commercial negotiations.
Required Experience & Qualifications
Essential Background
* Minimum 10+ years in corporate real estate or facilities management with P&L responsibility >€25M.
* Minimum 5+ years managing integrated FM services across multiple countries/regions.
* Proven experience leading complex account transitions or large‑scale mobilizations in regulated industries.
* Demonstrated success managing matrix organisations with 50+ professionals (internal and external).
* Advanced degree in FM, Engineering, Business Administration, or related field.
Life Sciences Industry Requirements
* Minimum 3+ years direct experience in pharmaceutical, biotech, or medical device environments.
* Deep understanding of GMP requirements and pharmaceutical manufacturing operations.
* Experience with cleanroom operations, validation protocols, and change control processes.
* Knowledge of regulatory frameworks (EMA, FDA, ICH guidelines).
* Familiarity with laboratory operations and R&D facility management.
Advanced Competencies
* Strategic Leadership: Ability to develop long‑term strategic plans and drive organisational transformation.
* Complex Problem Solving: Proven ability to resolve multi‑faceted challenges in high‑stakes environments.
* Commercial Acumen: Advanced understanding of contract structures, risk allocation, and value creation.
* Digital Transformation: Experience implementing technology solutions and driving innovation.
* Cultural Intelligence: Ability to operate effectively across diverse cultural and organisational contexts.
Language & Mobility Requirements
* Business‑fluent English (C1+ level).
* Additional European languages advantageous (German, French, Italian, Dutch).
* Willingness to travel 40‑50% across European facilities.
* Ability to relocate if required for account optimisation.
Success Metrics & KPIs
* Client satisfaction scores >95% throughout the transition period.
* Zero regulatory non‑conformances or audit findings.
* Financial performance within ±2% of budget targets.
* Service level achievement >98% across all disciplines.
* Successful completion of transition milestones within agreed timelines.
* Team engagement and retention rates >90%.
This role offers an exciting opportunity to work with a global client, lead a diverse team, and drive innovation in facilities management. The successful candidate will play a crucial role in enhancing client satisfaction, optimising services, and contributing to the growth of JLL’s facilities management business.
About JLL
We’re JLL—a leading professional services and investment management firm specialising in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals worldwide who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organisations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
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