Terumo Aortic is seeking an IT Service Desk Analyst to join our dynamic team. The successful candidate will be responsible for providing first-line IT technical support to associates, resolving hardware, software, and operational issues to ensure our systems run smoothly.
Key duties will include:
First-line IT technical support: general support of users on the Windows/Linux network
Actively communicate with users through Terumo Aortic Service Desk system to keep them updated on their support requests
Prioritize and escalate tickets as needed
Build, deploy, configure, troubleshoot, and repair computers for end users
Maintain end-user hardware and software, including mobile/desktop phones, printers, barcode scanners, laptops, and desktop PCs
Maintain inventory of end-user hardware/software in Terumo Aortic asset management systems
Create and update documentation and SOPs for 1st line IT support processes
Perform general network administration
Liaise with external technical support for unresolved issues
Participate in ad-hoc projects as required
Assist with other IT support tasks as outlined in the IT Road Map
Qualifications and Experience
Experience in Service Desk/desktop support in a Windows environment
Knowledge of Windows Server, Active Directory, and Network Administration
Experience with Exchange Server, MS Office 365
Desirable skills include Microsoft Certification, SQL Server, Linux, network troubleshooting (TCP/IP, LAN, WAN), Ivanti ITSM, firewalls/VPN
ERP experience, particularly with SAP, is advantageous
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