Sales Contact Centre Team Leader - Join Our Leadership Team! £30,000 - £35000 Didsbury Manchester Full-Time | Managing 1 Team Leader & ~10 Agents We're looking for an experienced and inspiring Senior Team Leader to help drive performance, elevate customer experience, and create a positive, supportive team culture. If you're passionate about coaching others, leading from the front, and influencing operational success, this role is for you. 🌟 About this a Sales Contact Centre Team Leader Role As a Senior Team Leader, you'll provide day-to-day leadership to a small but high-performing operational unit. You'll support and develop a Team Leader, coach frontline agents, and act as a crucial link between operational teams and senior management. Your leadership will help create structure, consistency, and a motivated team environment. 🔑 Key Responsibilities for this Senior Sales Contact Centre Team Leader Leadership & People Management Provide daily guidance and leadership to the Team Leader and agents. Carry out regular 1:1s, supporting performance, wellbeing, and development. Role model fairness, professionalism, and consistent behaviours. Support both TL and agents with attendance, conduct, and performance matters.Coaching & Development Coach the Team Leader on leadership capability, coaching quality, and people management. Support agents through call listening, side-by-side...