This campaign has roles available in several locations. You can select up to 3 location preferences, but it is not mandatory. Do not choose locations you are not willing to travel or relocate to at your own expense. Candidates who decline an offer for any preferred location or cannot start within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not eligible for new applications for Visa Sponsorship on the Skilled Worker route for candidates without prior permission to be in the UK as a Skilled Worker before 4 April 2024. This includes reliance on tradeable points, such as the new entrant tradeable points option, as they are not listed on the Immigration Salary List. We recommend seeking specialist advice on visa eligibility when applying.
About the job
The Department for Work and Pensions (DWP) manages welfare, pensions, and child maintenance policy. As the UK's largest public service department, DWP administers the State Pension and various benefits to around 20 million claimants and customers. DWP is committed to being an equal opportunities employer and aims to be the most inclusive employer in the UK.
The Work Coach role is rewarding, varied, and complex. No two days are the same, as you will assist customers face-to-face with their support needs. If you want a career that positively impacts lives, a DWP Executive Officer role might be suitable for you.
As a Work Coach, you play a vital role in helping individuals and families achieve financial independence through work and support claims. You will be customer-focused, empathetic, and capable of delivering exceptional service. Your sound judgment will help clients through challenging times, and your tailored coaching can significantly improve their employment prospects.
Key Accountabilities
The Work Coach role is diverse and involves working with customers, employers, and colleagues via face-to-face, digital, and telephone contact. Main activities include:
* Supporting customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance, and Income Support.
* Providing quality advice on job search actions, supporting effective job searching in a digital environment, and matching clients to suitable vacancies.
* Ensuring compliance with the Equality Act 2010 and providing additional support to access services.
* Building positive relationships that encourage, motivate, and build trust.
* Developing knowledge of local employment opportunities and support services.
* Making timely decisions based on customer needs and referring them to appropriate support.
* Managing your caseload and performance effectively.
For roles based in Wales, the ability to speak Welsh is desirable.
Person Specification
We are looking for:
* Strong verbal and written communication skills with diverse customers.
* The ability to understand complex information and explain it clearly.
* Coaching skills to help customers improve their employment prospects.
* Proficiency in navigating computer systems and digital work search tools.
* Experience handling telephony queries and managing difficult situations professionally and calmly.
If you want a career that makes a positive difference, consider becoming a Work Coach. Find out more and apply through the provided link.
Join us if you want to be part of a team where you can be yourself, feel supported, empowered, valued, and respected. We have exciting roles across DWP and seek customer-focused individuals with the skills and commitment to deliver excellent public service.
We are a proud member of the Disability Confident employer scheme. As a Disability Confident employer, we typically offer interviews to applicants who declare a disability and meet the minimum job criteria. During high-volume or seasonal periods, the number of interviews may be limited. For more details, please visit our website.
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