NHS Coordinator
Location: KIMS Hospital, Newnham Court Way, Maidstone, Kent, ME14 5FT
Contract Type: Permanent, 25 hours per week.
Reports to: NHS Team Manager
About the Role
We have an exciting opportunity for an organised and proactive NHS Coordinator to join our team at KIMS Hospital in Maidstone. This is a key role supporting the smooth coordination of NHS referrals, bookings, and patient pathways — ensuring that every patient receives an efficient and high-quality service from referral to discharge.
You'll work closely with consultants, medical secretaries, referrers, patients, and our hospital administration teams to ensure NHS activity is processed accurately and efficiently.
This is a part-time role of 25 hours per week, to be worked Monday to Friday. The successful applicant will be required to attend the office each day; however, we can offer some flexibility around the specific hours worked each day between 9:00am and 5:00pm.
Key Responsibilities
As an NHS Coordinator, you will:
- Maintain NHS trust trackers and update all planned, booked and completed activity in a timely manner.
- Process new referrals via eRS (Electronic Referral System), ensuring accurate registration and triage.
- Support referrers with queries and escalate any capacity or service issues where needed.
- Ensure accurate data entry for NHS billing and reporting.
- Assist with DOS slot management and consultant availability tracking.
- Communicate effectively with patients to support good attendance and experience.
- Provide administrative support to the NHS team and manage incoming telephone and mailbox queries.
- Work collaboratively with internal teams to maintain compliance with NHS contracts and reporting standards.
About You
You'll be a confident, detail-oriented individual who thrives in a busy administrative environment. You'll have excellent communication and organisational skills, and the ability to manage multiple priorities with accuracy and professionalism.
Essential skills and experience:
- Strong administration and IT skills (including Excel and database systems)
- Excellent written and verbal communication
- Ability to manage time effectively and prioritise workload
- Experience in a customer-focused or healthcare administration role
Desirable:
- Experience working within an NHS or healthcare environment
- Education to A-Level standard or equivalent
- Awareness of the eRS (Electronic Referral System)
Why Join KIMS Hospital?
At KIMS Hospital, we pride ourselves on delivering exceptional, patient-focused care in a supportive and forward-thinking environment. We value innovation, collaboration, and professional development — empowering our teams to deliver excellence every day.
You'll have the opportunity to:
- Work alongside a dedicated team of healthcare professionals committed to excellence.
- Join a supportive team where your skills and contributions make a real difference every day.
- Enjoy a supportive, inclusive, and high-performing workplace culture.
Our benefits include (pro-rated for part time employees):
- Competitive salary
- 33 days annual leave (including bank holidays), plus your birthday off
- Private health insurance and life assurance
- Free staff parking
- Pension scheme
- Up to 40% discount on some KIMS services
- Employee Assistance Programme (EAP)
- Retail discounts and cashback schemes
- Discounted gym membership
- Free annual flu vaccination
- Free eye tests
Ready to Apply?
If you're ready to make a real difference behind the scenes of patient care, we'd love to hear from you.
Click Apply Now or contact Juliet for more information on 01622 538114 or email recruitment@kims.org.uk
At KIMS Hospital, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We are proud to be a Disability Confident and Equal Opportunities employer.
Please note: All offers of employment are subject to eligibility to work in the UK and satisfactory DBS clearance. For more information on DBS checks, visit gov.uk/disclosure-barring-service-check.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .