Salary ranges from £27,716.00, with up to £3,000 pa bonus.
About The Role
The role of a Legal Assistant is to collect and prepare evidence along with supporting documentation for claims brought by third parties. A Legal Assistant maintains communication between Wren and third parties and will be responsible for scheduling deadlines and calendars. A Legal Assistant will also ensure fair treatment of customers at all times.
This role involves a full analysis of the complaint to be able to provide feedback to stakeholders across the business in order to make key operational and strategic business decisions.
Bright, friendly and attentive, our brilliant team is focussed on doing the best for our customers.
Main responsibilities
* Owning claims and preparing evidence with supporting documentation.
* Providing thorough, accurate timelines to enable review of claims in detail with managers and arrive at appropriate resolutions.
* Work within timelines provided by Third Parties.
* Work within timelines provided by the ICO to produce Subject Access Requests.
* Implement and track changes to effectively reduce common issues.
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhered to policies and procedures relating to Health and Safety and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
What Wren offer
* Free access to our state‑of‑the‑art on‑site gym, open 24/7.
* Enjoy subsidised meals in our two fantastic restaurants.
* Free on‑site parking.
* Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers.
* Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral.
* The Wren Flyer bus is available to take you to and from work, enabling you to save on bridge fees.
* Free refreshments brought directly to your desk throughout the day.
* Free annual eye tests as well as a contribution to new glasses.
* Free uniform included that you can also claim under the HMRC allowance.
* Nationally recognised qualifications available after 6 months continuous service.
About You
* Previous complaints handling experience is required.
* Strong analytical skills, must be able to dig to the core of the problem.
* Organisation is key, must be able to work to strict deadlines without compromising the integrity of information.
* Excellent oral and written communication skills.
* Ability to effectively organise and prioritise your own workload.
* Proven ability to thrive in a fast‑moving environment.
* Excellent computer skills including Microsoft Office.
* Flexible with working hours & overtime, including weekends & evenings.
* Excellent attendance with proven reliability and can adhere to the agreed work schedule.
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
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