The successful candidate will have a diverse role within the business. Experience in a similar role would be an advantage, however full training will be provided for the best candidate. Key responsibilities including but not limited to: Guest Relations & Operations: Manage day to day communication with guests, addressing enquiries and providing excellent service. Familiarise yourself with and operate our property management software system effectively. Process guest payments, including charging cards for reservations and handling extensions or charges to bookings. Send crucial pre-arrival, in-stay and post departure information to guests. Monitor and respond to guest reviews across various platforms in a professional and timely manner. Revenue Management & Reporting: Generate revenue reports and monitor key performance metrics. Adjust nightly rates and implement special pricing strategies to optimise occupancy and revenue. Run monthly data reports, including year on year comparisons. Property & Client Management: Onboard new properties, ensuring accurate and comprehensive listings on all relevant booking channels. Digitally file contracts, maintain an organised system, and manage updates to guest guidebooks, website and logins. Report and communicate maintenance issues to property owners promptly and efficiently. Complete and distribute monthly client statements accurately and on time. Marketing & Social Media: Schedule and manage social media posts across multiple channels to enhance brand visibility. Collaborate on the development and continued growth of guest welcome books and other digital marketing materials. Training & Development: Attend online training sessions for our property management system to stay updated on best practises. Maintain proficiency in Microsoft Word and Excel for administrate tasks. On-Call Requirement: This role includes participation in a rotating on-call schedule. The successful candidate will be required to be on call for one week per month to respond to urgent issues or emergencies outside of normal working hours which is paid in addition to the normal salary. Appropriate support and guidance will be provided during on-call periods.