General Description:
Join the team at TA Scotland LTD, a company primarily dedicated to guided tours in various languages under the brands (for Spanish), (for English), and (for Italian).
Position Description:
The Operation Executive position primarily involves administrative tasks and customer service functions within the company, ideally in Italian.
Key Responsibilities include:
* Key Responsibilities include:
* Managing bookings and reservations.
* Liaising with intermediaries and tourist/cultural attractions.
* Providing information about our services and assisting customers.
* Assisting during tour operations and handling any situations that arise.
Work Schedule:
* This is a Full-time position with a five-day workweek, consisting of 7.5 paid hours per day plus a half-hour break.
* Due to the nature of the business, the summer months, particularly August, experience the highest demand.
Essential Requirements:
* Right to work in the UK.
* Spoken and written proficiency in Italian, with Spanish being a nice-to-have.
* Ability to handle customer enquiries in person, via email, and over the phone.
Desirable Characteristics:
* Highly valued: Proficiency in Italian.
* Experience in reservation management, liaising with tourist or cultural attractions, and customer relations.
* Experience in customer service within stressful situations or handling complaints.
* Managing client quotes
* General knowledge of tourist attractions in Scotland.
Salary
* Salary: Starting on
£ £29000
Benefits:
Competitive salary based on experience, with commission and bonuses.
Competitive salary based on experience, with commission and bonuses.
Career growth opportunities within a well-established company.
A friendly and dynamic work environment that values teamwork and innovation.
Full training and ongoing support to enhance your skills.
Company pension scheme for long-term financial security.
Free tours for employees and exclusive discounts for their families.
Premium Private Health Insurance – Your health matters Our plan includes:
* Full Medical Coverage
– Stay protected.
* Dental Care
– From check-ups to major treatments.
* Optical Coverage
– Support for eye tests and glasses.
* Extra Well-being Support
– Your health inside and out
Job Types: Full-time, Permanent
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Private dental insurance
* Private medical insurance
Language:
* Italian (required)
* Spanish (preferred)
Work authorisation:
* United Kingdom (required)
* Work Location: In person