Overview
An exciting opportunity has become available for an experienced administrator to join our Liaison and Diversion Service, which supports people of all ages with vulnerabilities who find themselves in contact with the criminal justice system. You will act as the team's organisational anchor, providing essential administrative support to ensure the smooth running of the service. This includes managing diaries and clinics, handling telephone calls in a professional and compassionate manner, maintaining accurate electronic records, and producing high-quality correspondence and reports. Your attention to detail will play a key role in supporting accurate data collection and commissioner reporting, helping the service evidence outcomes, performance, and impact. The successful candidate will contribute to keeping referral pathways moving efficiently, updating service-user information, tracking activity across our systems, and supporting a busy multi-disciplinary team. You will also form part of a friendly and supportive administrative hub, providing cross-cover to Community Forensics and the Intensive Support Team for Learning Disabilities, offering exposure to a wide range of specialist services.
Qualifications and Personal Attributes
* Kind, caring, and motivated by a genuine desire to support vulnerable individuals and frontline clinicians
* Friendly and approachable, with a sense of humour that positively contributes to team morale
* Hardworking and reliable, able to manage a varied workload and remain organised under pressure
* Demonstrates professionalism and respect, consistently modelling CPFT values
* Confident using IT systems and undertaking data entry, with a strong focus on accuracy and timeliness for commissioner reporting
* Excellent communication skills, both verbal and written
* Works well as part of a team and is willing to support colleagues across Liaison and Diversion, Community Forensics, and the LD Intensive Support Team
* Flexible and adaptable, able to respond effectively to changing priorities in a fast-moving service environment
Key Responsibilities
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Undertake diary management for clinicians and/or managers, as required.
3. Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
4. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
5. Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
6. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
7. Undertake training of new staff as directed by Line Manager and/or other managers.
8. Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
9. Identify and challenge unacceptable practice of peers and colleagues respectfully, and take appropriate action to resolve.
10. Model behaviours that treat others with dignity, respect and compassion.
Equal Opportunities Employer
Cambridgeshire and Peterborough NHS Foundation Trust is an equal opportunities employer. We encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Advert Closing Date
This advert closes on Monday 4 May 2026.
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