Our client is a well-established and expanding organisation operating within the leisure and entertainment sector. The business provides technical equipment and operational support to customer sites across the UK and internationally, with a strong reputation for reliability, service quality, and long-term client partnerships. Role Summary We are recruiting an experienced Operations Manager to take ownership of service delivery, operational performance, and key customer relationships. This is a senior, hands-on role requiring strong leadership, technical understanding, and the ability to use data to drive continuous improvement. The successful candidate will act as a senior escalation point and lead multiple operational teams across a multi-site environment. Job Type: Permanent Salary: £50,000 to £60,000 Bonus and Car Hours: 40 hours per week Location: Remote Please note: Candidates my have experience with is Aracade / Amusement industry experience to be considered to the nature of the role. Key Responsibilities Oversee and manage a portfolio of established customer accounts from an operational perspective Act as the senior escalation point for service, technical, and operational issues Monitor and analyse operational performance, including asset up time, service activity, and key metrics Produce accurate KPI reports and operational performance summaries for senior stakeholders Use data insights and site performance reviews to identify and implement service improvements Apply technical engineering knowledge to support fault resolution and operational decision-making Manage equipment installations, removals, relocation's, and asset rotation programmes Carry out site audits to ensure compliance, performance standards, and presentation quality Lead, coach, and develop Regional Account Managers, Service Supervisors, and operational teams Provide senior operational cover during weekends and holiday periods when required Essential: Background in a technical engineering or service-led operational environment Strong experience in service-focused account management (non-sales) Proven ability to interpret operational and performance data Experience producing KPI, performance, and exception-based reporting Confident presenting insights and recommendations to senior stakeholders Demonstrable leadership and people management experience. High attention to detail with strong problem-solving capability. Solid understanding of Health & Safety within an operational or technical setting. Desirable: Experience managing remote or field-based teams Familiarity with CRM, service management, or asset-tracking systems This role is focused on operational excellence, service delivery, and long-term client relationships, rather than commercial sales activity.