The role of a Business development executive is to advise customers and sell a wide range of professional learning and development products to new and existing customers across various industries.
To represent the organisation through excellent product knowledge and skilful questioning to match the right product to customer needs.
(This is primarily a Business-to-Consumer (B2C) role, with some focus on Business-to-Business (B2B) relationships.)
Key Accountabilities
Customer Service – Build exceptional relationships with internal and external customers, delivering a best-in-class service.
Sales – Convert inbound enquiries from multiple sources and pursue outbound leads to convert into enrolments; recognise and maximise opportunities to increase sales.
Business Development Support – Identify potential leads and pass them to the Business Development Managers for follow-up.
Performance – Drive personal performance to achieve individual and organisational goals.
Process – Accurately process transactions in a timely and efficient manner, resolving any exceptions promptly and keeping stakeholders informed.
Administration – Undertake a range of administrative tasks with a high degree of accuracy and personal responsibility.
Continuous Improvement – Contribute positively to the team, supporting business objectives and improving efficiency of processes and systems.
Flexibility – Work flexibly within the team and across the division in line with business needs.
Qualifications, Experience & Skills
Essential
Educated to Level 3 or above, or experience in a similar role
Proven track record in a sales environment
Outbound calling and customer service experience
Skills
Customer Focused – Ability to deliver the best outcome from the customer perspective
Influence – Persuasiveness and negotiation skills
Commercial Awareness – Mature attitude with an understanding of business issues
Delivery – Accuracy, attention to detail, and ICT competence
Communication – Clear, effective, and positive when handling written and verbal enquiries
Continuous Improvement – Willingness to learn and develop new skills
Sales Ethics – Committed to ethical sales practices
Achievement – Driven to meet and exceed personal and team targets
Teamwork – Enthusiastic and collaborative team player
6. Values & Behaviours
Employees are expected to demonstrate values and behaviours that create a positive working environment and support strong customer outcomes:
Values
Integrity – Honest, trustworthy, and open
Collaboration – Respectful, cooperative, and focused on team success
Excellence – Strive for high standards, continuous improvement, and innovation
Positivity – Flexible, proactive, and solutions-focused
Sustainability – Consider long-term impact environmentally, financially, and socially
Behaviours
Aspirational – Eager to learn, adapt, and achieve potential
Respectful – Lead by example, embrace diversity, and build trust
Collaborative – Work effectively with colleagues and customers to deliver excellent outcomes