Job Description
Contract Process Analyst – West Midlands/ Hybrid
Up to £500/ day inside IR35.
We’re recruiting on behalf of a market-leading client for an experienced Process Analyst to support a major transformation programme focused on improving service charge processes. The role will play a key part in moving the organisation away from heavily manual, Excel-based processes towards more efficient, standardised, and scalable solutions.
As a Process Analyst, you will work across the wider group to analyse, document, and improve end-to-end business processes. You will act as a bridge between business stakeholders and technical teams, ensuring future-state (“To-Be”) processes align with system functionality and deliver accurate, transparent service charge calculations for customers.
Key Responsibilities:
1. Map and document current (As-Is) and future-state (To-Be) business processes, workflows, procedures, and business rules.
2. Identify process inefficiencies, risks, and bottlenecks, recommending and supporting the implementation of practical improvements.
3. Engage with stakeholders across the business, facilitating workshops, meetings, and presentations to agree and embed new processes.
4. Act as a liaison between business teams and technical delivery teams to ensure so...