Head of Operations Location: Leicestershire, UK Salary: Competitive Benefits Job Type: 45 hours per week (be flexible with your working hours) Benefits: Flexibility / Car Allowance / Growth Opportunities / Pension Scheme / Free Car Parking / Competitive Salary Package. Are you an operational leader with a passion for transport, people, and performance? If so then were looking for you! As Head of Operations, you will take ownership of all day-to-day and strategic operational activities across the business. Reporting to the Managing Director, youll lead a diverse workforce across drivers, estates, compliance, and operational planning, ensuring the smooth, safe, and efficient deployment of the companys fleet across multiple sectors. Key Responsibilities Leadership & People Management Lead and inspire teams across operations, driving, estates, and compliance Oversee recruitment, onboarding, and retention strategies for operational staff Conduct regular appraisals, performance reviews, and driver engagement sessions Foster a positive, accountable culture focused on safety, service, and teamwork Develop and track KPIs for punctuality, utilisation, safety, and reliability Present monthly performance reports to senior leadership Service Delivery & Planning Ensure reliable, compliant delivery of all contracted services Maintain 7-day operational cover through strategic rota and holiday planning Manage real-time decision-making in the face of breakdowns, absences, or service disruptions Compliance & Safety Ensure adherence to all O Licence requirements and driver hours legislation Maintain systems for tachograph data, vehicle compliance, and incident management Lead investigations into accidents and incidents, reducing risk through retraining and oversight Customer & Stakeholder Engagement Uphold high levels of customer service across all team interactions Manage escalated complaints and incidents in line with company standards Person Specification Proven senior leadership in transport, logistics, or a regulated operational environment Strong working knowledge of transport legislation and compliance frameworks Experience managing large, shift-based or 24/7 teams High-level planning, forecasting, and real-time decision-making ability Excellent communication and people management skills Proficiency with operational tools and Microsoft Office Please apply now to be considered for this fantastic opportunity with our growing client!