Patient Administrator (Bank)
Shirley Oaks Hospital, Croydon (part of Circle Health Group)
Bank shifts - Salary: Up to £12.71 per hour (depending on level of experience, training and qualification)
Working shifts: Monday – Sunday 06:30-20:30 – available on an "as and when required" basis, supplementing staffing during busy periods and covering for staff on leave.
Responsibilities
* Contribute to the smooth running of the patient administrative process throughout the patient journey.
* Ensure Circle Health Group best practice process maps are followed to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
* Handle all patient queries efficiently and professionally.
* Manage all incoming and outgoing mail.
* Approve electronic bookings received via the relevant system and update bookings received via email.
* Maintain knowledge of the Health and Safety at Work Act and ensure appropriate measures are taken for patients, relatives, visitors, hospital staff and contractors.
* Comply with all relevant mandatory training.
Qualifications
* Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
* Proficient in the use of a PC, including the use of software and systems.
* Basic financial awareness.
* Previous administration experience in a private healthcare environment is beneficial.
Salary & Benefits
Circle Health Group offers a competitive hourly rate.
To find out more about the Circle Health Group philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
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