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Join to apply for the Customer Service Representative role at Swift Recruitment
This range is provided by Swift Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Elevate Your Customer Service Career in Luxury at a leading business based in Dullingham (Near Newmarket)!
Are you a passionate and experienced customer service professional looking for a permanent opportunity with genuine career growth potential? Join a prestigious luxury business in the charming village of Dullingham, near Newmarket, and become an integral part of their dedicated team.
In this rewarding role as a Customer Service Advisor, you will be the voice and face of our brand, delivering exceptional service and building lasting customer relationships. This is your chance to secure a permanent contract and embark on a journey of professional development within a thriving environment.
Duties Include
* Serve as the primary point of contact for customer inquiries via phone and email, providing timely and helpful responses.
* Proactively manage and resolve customer delivery inquiries, ensuring clear communication and effective solutions.
* Maintain accurate and up-to-date records within our systems, including Excel spreadsheets and electronic databases.
* Generate insightful reports to support team objectives and identify areas for improvement.
What You'll Bring
* A minimum of 2 years of proven experience in a customer service role, demonstrating your ability to provide outstanding support.
* While not essential, any experience in sales or upselling would be advantageous.
* Familiarity with CRM systems is essential; experience with ERP systems would be a significant plus.
* Exceptional communication and interpersonal skills, with a knack for building rapport.
* Strong organizational skills and attention to detail.
* A proactive and solution-oriented approach to challenges.
What Awaits You
* A permanent, full-time position offering stability and security.
* A clear pathway for career progression within a leading luxury brand.
* Competitive salary ranging from £26,000.00 to £30,000.00 per year, commensurate with experience.
* Convenient free on-site parking.
* Comprehensive benefits package including a company pension scheme.
* A supportive and collaborative work environment, Monday to Friday, with consistent day shifts.
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits
* Company pension
* Free parking
* On-site parking
Schedule
* 8 hour shift
* Day shift
* Monday to Friday
Experience
* ERP systems: 1 year (preferred)
* Customer service: 2 years (preferred)
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Human Resources Services
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