Guest Service Manager - Lead Exceptional Experiences in Lechlade Competitive Salary from £33,500 - £35,000 | Inspiring Hospitality Environment We're looking for a Guest Service Manager in Lechlade to lead and inspire the hospitality teams at a luxury estate of apartments and cabins. This is a unique opportunity to shape the guest experience, develop your leadership skills, and work in an environment where excellence and innovation are at the heart of every stay. Why apply / What's in it for you? Onsite parking for stress-free commuting Company pension scheme Career development in a supportive, inspiring environment Working in a hospitality-led luxury setting, where your ideas and leadership are valuedKey Responsibilities: As Guest Service Manager, you will: Lead and continuously improve the guest journey, delivering personalised experiences Ensure seamless coordination across Guest Services, Housekeeping, Restaurant and Kitchen, Spa, and other departments Resolve guest concerns with professionalism, empathy, and urgency Analyse guest feedback and implement improvements to maintain excellence Inspire, mentor, and develop the Guest Services team to deliver exceptional service Oversee operational and strategic functions across front- and back-of-house departments Support financial operations including budgets, KPIs, and revenue optimisationWhat we're looking for: We're seeking a Guest Service Manager who can: Lead by example with a guest-centric mindset Deliver luxury hospitality experiences consistently Motivate and develop teams to achieve operational excellence Analyse data and guest feedback to drive continuous improvement Collaborate across departments to ensure a seamless guest experienceIf you're looking for your next step as a Guest Service Manager in Lechlade, this is your chance to join a hospitality environment where leadership, innovation, and guest satisfaction are at the core. Apply now to make your mark in an inspiring setting. Job Number │ GSM / INDFOH Location │ Lechlade Role │ Guest Service Manager Platinum Recruitment is acting as an Employment Agency in relation to this vacancy