Restaurant Floor Manager Experienced Applicants Only Location: Midlands (between Birmingham & Leicester) Salary: From £35,000 per annum tips & perks San Giovanni is a family-run, independent Italian restaurant and bar set in a stunning lakeside location in the Midlands. Open for over 18 years, we are proud to be a well-established, award-winning venue, recently named Best Restaurant in our Region. Our beautiful setting, loyal clientele, and commitment to exceptional food and service make San Giovanni a truly special place to work. We are now seeking an experienced and dedicated Restaurant Floor Manager to support our management team in the day-to-day running of our busy restaurant. This is a key leadership role within our front-of-house operation and a fantastic opportunity for the right individual to take on a new challenge in a respected and successful business. About the Role You will play a vital role in ensuring our guests receive an outstanding dining experience while maintaining our high standards of service, quality, and professionalism. The restaurant is open 7 days a week from midday, therefore evening and weekend availability is essential. Key Responsibilities Deliver exceptional customer service and interact confidently with our clientele Lead, manage, and motivate the front-of-house team on a daily basis Efficiently manage busy footfall during service Operate EPOS till systems and handle cash and card payments Daily use of OpenTable reservations, including email and telephone bookings Support ordering processes (wine, linen, and other supplies) Organise staff rotas and front-of-house coverage to meet business needs Act as a key holder for the premises Cash up and complete end-of-day procedures Train and support new team members Handle customer requests and resolve any issues professionally Liaise closely with the kitchen team to ensure food quality and presentation standards are met About You Minimum 5 years experience in a professional restaurant environment Proven leadership and team management skills Reliable, trustworthy, and highly motivated Calm under pressure with excellent organisational skills Confident using reservation and till systems Passionate about hospitality and guest satisfaction Due to our location, driving is advantageous What We Offer Competitive salary starting from £35,000, dependent on experience Tips paid on top of salary A supportive, family-run working environment A role within an award-winning, respected restaurant Excellent perks and opportunities for long-term growth If you are an experienced hospitality professional looking to join a successful and welcoming team, we would love to hear from you.