Company description: ClearCourse Job description: Job Title: 1st Line Support Location: UK (Hybrid) | Competitive Salary Benefits Your career in tech support starts here. ClearCourse is transforming payments across the UK, and were looking for a 1st Line Support Specialist to be the first point of contact for our merchants. Youll handle queries, troubleshoot issues, and deliver world-class service that helps businesses keep moving. What youll do: Act as the first point of contact for merchant queries (hardware, software, and payments) Troubleshoot technical and connectivity issues with card terminals and systems Support onboarding, training, and payment system migrations Log and resolve tickets to agreed SLAs, escalating when needed Collaborate with internal teams and external partners to ensure fast resolutions What were looking for: 12 years experience in customer support or call handling Strong communication and problem-solving skills Confident with Microsoft Office and basic networking (Wi-Fi/ethernet) Organised, proactive, and customer-focused Bonus: service desk experience, payments knowledge, or PCI compliance Youll benefit from: 25 days annual leave your birthday off Private medical insurance (Bupa), incl. mental health & optical cover Health cash plan to support everyday costs Life assurance (4x salary) & Group income protection (75% salary) Enhanced parental leave & family wellbeing support via Peppy Health Employee perks & discounts through Perkbox Cycle to Work scheme Generous pension contributions Training budgets & reimbursement for professional qualifications If youre looking for a role where you can learn, grow, and make an impact from day one apply now.