If you would like to contact us to find out more about this exciting opportunity to work within our team please contact g.penistone@nhs.net.
About The Role
Are you looking for a rewarding role where you can make a real difference to patients every day? Join Mid Yorkshire Teaching NHS Trust as an Appointments and Referrals Co‑ordinator and become part of a busy, supportive team delivering high‑quality patient care.
You will be a key point of contact for patients, coordinating outpatient appointments and managing patient pathways to ensure they are seen in the right place and at the right time. You will use a range of IT systems to support efficient booking and clinic utilisation.
The role also includes supervising administration team members, providing day‑to‑day guidance and support, and ensuring the delivery of high‑quality, consistent standards of work across the team.
You will work closely with clinical and administrative colleagues across the Trust, communicating with patients and their families in a professional and compassionate way, often supporting those who may be anxious or distressed.
If you are organised, confident, and passionate about delivering excellent patient care, this is a great opportunity to develop your career within the NHS.
Main duties
- Develop and maintain the ability to use and simultaneously navigate a range of computer systems including Patient Administration System (PAS), the electronic referral system, patient records, order communication system, digital call handling system, Microsoft packages, particularly Excel.
- The post holder will be required to work in a fast‑paced environment, with the ability to manage competing demands whilst multitasking with the possibility of multiple interruptions.
- To frequently sit and concentrate using multiple computer screens for a substantial proportion of the working day, inputting accurate information using varying computer systems at the same time, often whilst speaking to a patient.
- To provide a dedicated service to individual specialties, working in partnership with a multi‑disciplinary team including clinical and administrative colleagues to keep outpatient clinics utilised to optimum levels.
- Using Excel, extract and filter patients from the New Waiters and Follow‑Up PTL (Patient Tracking List) to ensure patients selected are in clinical priority and chronological order in line with local and national targets (18‑week RTT and Cancer) prior to booking.
- Book, cancel and re‑arrange appointments in line with the Trust’s Patient Access Policy ensuring slots are offered to patients giving reasonable notice.
- To have a clear understanding of patient pathways and episodes ensuring patients are supported safely through their pathway be this routine, cancer or acute.
Qualifications
Essential person specification requirements
- Sound educational background (5 GCSEs including English and Maths).
- NVQ 3 in Business Administration or equivalent experience.
- ECDL or equivalent experience.
Experience
- Experience of working with multiple computer software programmes such as Microsoft Office, Patent Administration System, ICE.
- Working within a multidisciplinary team.
- Experience of working in a customer service environment.
- Excellent communication skills to overcome barriers of understanding.
- Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities.
- Experience of collating data.
- Ability to organise self, working to deadlines and ensuring quality standards.
- Experience of scheduling / coordination activities and/or resources.
Be part of MY team
We support work‑life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
Our Benefits
- Access to the NHS pension plan
- Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
- Exceptional employee health and wellbeing services
- Extensive benefits and support, including:
- Onsite nurseries and childcare salary sacrifice scheme
- Home electronics scheme
- Cycle to work scheme - subject to eligibility criteria
- Car lease salary sacrifice scheme - subject to eligibility criteria
- Working carers support and advice, carers network and carers passport
- Flexible working options and family and carer-friendly policies
- Established staff networks, including LGBTQ+ and Race Equality
- Career progression, training and support
