Trilingual(English/Lithuanian/Russian)FirstResponseAdvisor
Location:NewcastleCityCentre
Salary:£22,250perannum
Contract:Full-time,Permanent
AbouttheRole
WeareseekingatrilingualFirstResponseAdvisor(English/Lithuanian/Russian)tojoinabusylegalteaminNewcastleCityCentre.Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.
Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.
KeyResponsibilities
1. ClientCommunication:Answerincomingcallsandemails,providingclearandprofessionalinformationinEnglish,LithuanianandRussian,dependingonclientneeds.
2. AttendanceTaking:RecordaccuratedetailsofclientenquiriesandattendancenotesfortheFirstResponseTeam,ensuringinformationisloggedcorrectly.
3. ClientSupport:Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.
4. CaseAdministration:Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.
5. TeamCoordination: