🔧 Technical Support Analyst – Bring Your IT Expertise and Customer Service Skills!
đź“Ť Location: Billericay (with travel to GC locations as needed)
⏳ Hours: Monday - Friday (with out-of-hours support on a rota)
đź’° Salary: Competitive + Great Perks
_________________________________________________________________________
🧠About the Role
As a Technical Support Analyst, you’ll be the first point of contact for IT-related issues across the business. You’ll provide outstanding support across our IT hardware, software, and services, proactively resolving incidents and service requests via our IT Service Management system, email, and phone.
Your work will keep our operations running smoothly – from user provisioning to on-site troubleshooting and service desk escalation.
What you’ll do🛠️
1. Provide first-class technical support to employees, field teams, and clients.
2. Log, manage, and resolve incidents and service requests via our ITSM tool.
3. Install, configure, and maintain hardware and software across desktops, laptops, mobile devices, and applications.
4. Provision and manage user accounts in Azure, Active Directory, Exchange, and Office 365.
5. Own the onboarding/offboarding process from an IT perspective, including device setup.
6. Keep our IT knowledge base up to date, promoting documentation and knowledge sharing.
7. Travel to field sites and GC offices as needed, with scheduled on-site support at our Billericay office.
8. Support the rollout and adoption of new applications and features.
9. Participate in an on-call rota to provide out-of-hours support when required.
🧠What You’ll Bring
Essential Experience & Skills:
10. Strong experience in a technical support or service desk role in a complex environment.
11. Proficient troubleshooting of Windows operating systems.
12. Excellent communication skills across phone, email, and in-person support.
13. Proven track record of outstanding customer service in fast-paced or high-growth organisations.
14. Strong time management and ability to handle multiple tasks.
15. Working knowledge of:
16. Microsoft Azure, Active Directory, Exchange, Office 365
17. Microsoft technology stack (desktop, web, mobile)
18. ITSM frameworks (ITIL, COBIT)
Desirable:
19. Experience troubleshooting databases, APIs, and SaaS platforms.
20. Familiarity with Microsoft Dynamics.
21. Knowledge of application support (web, thick client, mobile).
22. IT certifications (e.g. ITIL, Microsoft Certified, CompTIA).
Why join us:
Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.
Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.
Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.
Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:
23 days holiday, Increasing with length of service + bank holidays
Yearly bonus scheme & Share options
Robust pension scheme
Medigold employee support, Free Flu Jabs, Online private GP Service
Free or subsidised national gym memberships
Employee Recognition Scheme
2 personal choice volunteering days
Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.
If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.
#INDHP
Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We are proud to be an equal opportunities employer and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.