Overview
The Administrative Assistant plays a vital role supporting both the Facilities team and the Individual Services Group (ISG).
Acting as the first point of contact for office visitors, they provide a welcoming and professional front-of-house experience.
Their responsibilities span a variety of administrative areas, including facilities, health and safety, and customer service.
They also contribute to the smooth running of the Enquiries Service Centre (ESC) by handling administrative duties and responding to customer enquiries efficiently and courteously.
Key responsibilities:
Facilities Support
* Providing a friendly and efficient meet and greet service for visitors
* Assisting with meeting arrangements
* Managing and printing access passes for new starters, and visitors
* Facilitation of on time monthly health and safety checks
* Assisting with organising monthly rotas for first aiders and fire wardens
* Ensuring visitor management procedures are followed
* Managing inbound deliveries
* Monitoring and topping up supplies including papers / envelope stock, kitchen dry goods, and coffee machine consumables
* Assisting with outbound post arrangements as necessary
Administrative Support (Enquiries Service Centre)
* Supporting with the triaging of and responding to customer enquiries
* Handling a range of administrative tasks such as physical and electronic document retention
* Accurate and timely uploading documents to customer accounts
* Printing physical statements
Desired skills and experience:
* Previous experience in an administrative role
* Good IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook)
* Strong communication and organisational abilities
* Ability to work independently and manage multiple tasks
* Reliable with a proactive attitude
* Able to work in a fast-paced environment and embrace change
Person specification:
· Excellent communicator
· Dedicated to delivering a high standard of customer service
· Solutions-driven, Strives for continuous improvement
· Takes responsibility for their own and the wider team's workload, ensuring SLAs are achieved
· Embraces change and uses feedback as a positive tool for change
· Has a passion for education and/or international mobility
· Quick to learn to learn multiple IT systems
· Organised and proactive, able to take ownership of their personal development
· Target driven – working to KPI's
· Able to multi-task between different tasks (e.g. phone calls / messages)
· Excellent attention to detail
Education and Qualifications:
Minimum level of Level 3 qualifications such as A-level, Level 3 NVQ / National Diploma including maths and GCSE English
EDI Statement:
Ecctis Ltd is committed to fostering a culture of inclusivity and connectedness. The core of our work involves working internationally with individuals all over the globe with different backgrounds. In recruiting for our organisation, Ecctis Ltd is an Equal Opportunities Employer, and welcomes the unique contributions you can bring; therefore, we specifically welcome applicants of all backgrounds, regardless of race (including colour, nationality, and ethnic or national origin), sex or gender, gender reassignment, sexual orientation, religion or belief, age, marriage or civil partnership, pregnancy and maternity, or disability.
If you are looking for an opportunity to grow your career in a supportive environment while making a difference in customers' lives, we would love to hear from you
Job Types: Part-time, Permanent
Pay: £14,742.00 per year
Expected hours: 22.5 per week
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Free parking
* Health & wellbeing programme
* Language training provided
* Life insurance
* On-site parking
* Paid volunteer time
* Private dental insurance
* Private medical insurance
* Referral programme
* Sick pay
Work Location: In person