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Customer Service Advisor - Natwest/Ulsterbank Belfast, Belfast
Client: Teleperformance
Location: Belfast, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 5
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Are you ready to take your career to new heights?
* Location: Natwest/Ulster Bank, Belfast City Centre - Office-based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
* Shifts: Full time - 40 hours per week, hours between 07:00 and 01:00
* Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
* Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks. Must evidence last 2 years employment and 5 years address history.
Description of the Job
Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their financial goals.
Key Responsibilities
At first point of contact, deliver outstanding customer service and support organizational goals.
Educate customers on various banking methods, supporting them in choosing suitable services.
Accurately and compliantly complete processes, providing seamless customer experiences.
Take appropriate actions for positive customer outcomes, reviewing and mitigating gaps as needed.
Join us as a Customer Service Advisor
* Deliver excellent service, keeping customer needs and goals in focus.
* Educate customers on banking options and support their choices.
* Complete processes compliantly, ensuring smooth customer interactions.
What you'll do
Conduct financial reviews, provide accurate information, and manage your diary effectively.
Your duties include:
* Supporting the bank’s operations to assist maximum customers.
* Maintaining relationships with colleagues and supporting wider business aims.
* Resolving complaints and errors promptly, restoring customer relationships.
* Ensuring customer satisfaction in every interaction.
The skills you'll need
Experience in customer service, relationship management, and organizational skills.
Demonstrate:
* Excellent verbal and written communication skills.
* Experience in a regulatory environment.
* Proficiency with Microsoft Office.
* Customer-focused attitude.
What you get from us
* Perks at Work – Savings Discounts, Free Online Classes
* Help@Hand – Discounts, Podcasts, Wellbeing Resources, Webinars, Access to GPs, Mental Health, Financial, and Legal Advice
* Critical Illness Cover – up to £10,000
* Cycle to Work Scheme
* Holiday Purchase Scheme
* Length of Service Awards
* Monthly Inspire Awards
* Refer-A-Friend – earn up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Support
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