Overview
At ALTOUR, we believe people are the driving force behind every meaningful connection – our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions – not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.
Responsibilities
* Support the ALTOUR travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings.
* Remain calm and provide a sympathetic, reassuring approach to assistance at highly stressful times.
* Work self-motively and under pressure to provide travel solutions outside of normal working hours.
* Fulfill last-minute/urgent travel bookings for Corporate, Media, Entertainment and Contractor clients with attention to detail and meticulous standards.
* Answer calls and emails from clients in a polite, efficient and professional manner.
* Offer expert advice in all aspects of travel.
* Maintain the outstanding level of customer service provided by the day team.
* Work as part of an efficient team, communicating effectively both internally and externally.
* Issue, re-issue and perform re-calculations of international and domestic airfares.
* Source the best and most cost-effective worldwide routes, booking flights, rail, hotels and ground products.
* Provide additional quality control to day team processes when call volumes permit.
* Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate.
* Create and provide traveler tracking reports for communication to clients in the event of a major event.
Qualifications
* Knowledgeable on a GDS, Sabre ideally, but we will cross-train for the right candidate.
* Fares & Ticketing Level 1 & 2 (or equivalent experience) essential.
* Knowledge of Microsoft products, including Outlook, Word and Excel.
* Possess good geographical and product knowledge of destinations and airlines.
* On the pulse with world events and likely travel implications.
* Good organizational skills and excellent customer service and communicative abilities are essential.
* Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients.
Pay and Benefits
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, and renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Additional Information
* Seniority level: Director
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Travel Arrangements and Hospitality
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