Operations Manager, Business Travel, West London / Hybrid, up to c£55k doe. A fantastic opportunity to join this well-established and reputable Travel Management Company (TMC) where you will be responsible for the day-to-day management of their operations team based in London.
Operations Manager Responsibilities
* Provide leadership and development to the team, ensure clear KPI's are set and managed.
* Carry out performance reviews, appraisals and 1-2-1's for all team members.
* Attend onsite client meetings with the account managers to understand any operational and service issues that could be improved.
* Ensure smooth onboarding of new clients
* Contribute towards the annual forecasting and budget process.
* Continually seek operational efficiencies and opportunities to enhance customer experience and satisfaction
* Be the point of escalation of for any client issues
Operations Manager Skills Required
* Previous operations management experience gained in the business travel sector
* Experience coaching, leading and developing teams.
* Confident in delivering client presentations and engaging with a wide range of stakeholders
* Experience using GDS and other travel technologies
* Excellent people management skills
* Commercially astute
* A strong communicator
Operations Manager Additional Details
* A basic salary up to circa £55,000 per annum depending on experience
* Performance related bonus
* Hybrid working - typically 3 days in the West London office with the option to work remotely 2 days a week, subject to business needs and may be more office time in the first few months whilst getting up to speed with the company/role and stakeholders.