About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Know your customers and serve them with passion and pride, delivering great natural service.
* Encourage customers to provide feedback on their shopping trip through completing the Have Your Say survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks meet customer needs.
* Apply training to ensure safe working practices.
* Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
* Be knowledgeable about store performance and understand the part you play to deliver profit.
* Be yourself, live our values, make everyone feel welcome and follow policies.
* Clock in and out at the start and end of each shift to ensure accurate pay for hours worked.
* Keep yourself, colleagues and customers safe by following security procedures and wearing safety equipment where available.
* Follow the Think 25 policy when serving age-restricted products to all customers.
* Respond quickly to assistance calls or interventions on self-service checkouts and explain actions to customers.
* Work in a clean, tidy and organised manner, keeping aisles clear of congestion.
* May be responsible for running the shift in the absence of the Shift Leader and Store Manager.
* Follow all training to keep yourself, others and the store safe and legal.
* If the store has a Post Office Local, undertake day-to-day Post Office operations and pass the required background checks; if checks fail, the job offer may be withdrawn.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks different for each of us. At One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others are going through life-changing moments. Talk to us about how we can support during your application.
One Stop Benefits
At One Stop, we value our colleagues as much as our customers, reflected in a wide range of benefits. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.
Community Involvement
Being part of the community is at the heart of what we do. We support local charities and groups and partner with national organisations to give back in meaningful ways. Over the past decade, we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping to reduce food waste and support those in need. Our colleagues go the extra mile to support causes they care about.
Diversity & Inclusion at One Stop
We’re an inclusive workplace that celebrates diverse backgrounds, perspectives and experiences. Diversity and inclusion are central to our values. We are Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process to ensure fair opportunities. For accessibility information, please click here. Our six colleague networks are Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please click here.
One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier. We encourage you to apply promptly.
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