Homeworker with designated office in Newton Abbot
18.125 hours per week
£14,063 per annum (FTE £28,126)
We have an exciting opportunity for a Sundry Debt Officer to join our expanding Housing Team on a permanent basis. This is a part time position and is being offered as a homeworking role with a designated office in Newton Abbot.
You will be supporting the Housing Services Manager to recover primarily the supported former tenant arrears and other sundry debt owed to the organisation. You will be working proactively to prevent former tenant debt by promptly collecting housing related debts and charges.
You will communicate and support customers by negotiating payment arrangements to ensure that debts are paid within a reasonable timeframe and deliver a customer focussed service by responding effectively, concisely and appropriately with all customers both internal and external.
Duties also include:
* Signposting customers who are facing difficulties to the relevant support services.
* Preparing all paperwork for court proceedings in relation to any enforcement action required and instructing agencies for the collection of former tenancy arrears debt.
* Working closely with the housing, property and customer enabling hub colleagues to minimise and resolve debt.
* Maintaining accurate and accessible records for all account-related activities in accordance with procedures.
Is this you?
* Experience of dealing with chasing debt and payments from customers.
* Strong communication skills.
* Able to plan, prioritise and organise your own workload as well as work to tight deadlines.
* Experience of collaborative working across multiple departments.
* Excellent customer service skills.
The benefits of working for Westward include:
* A competitive annual salary of £14,063 per annum (FTE £28,126)
* Enhanced annual leave 26 days + bank holidays (pro rata)
* Healthcare plan with retail discount scheme
* Company pension scheme with matched contributions up to 10%
* Work from home set up
* £250 Refer a friend scheme
To view the job description and person specification please
click here.
If you would like to come and work for Westward, please apply today by completing and submitting your online application via our vacancies page.
Closing date
:
3
rd
March 2026
Interview date: 11
th
March 2026
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our employees and communities we support.