Salary: £30,000 - 60,000 per year Requirements: Be an experienced legal IT Trainer with at least 3 years experience or in a similar role. Work collaboratively within a team; a willingness to support the objectives for the training team and enhance its reputation within the firm. Have excellent relationship building skills with the ability to deal with partners, fee earners and support staff at all levels. Have excellent written and verbal communication skills with an ability to flex tone to suit the audience. Have a flexible, customer-focused approach and take the initiative when resolving issues. Demonstrate strong time management skills with the ability to multitask effectively. Have strong administrative skills paying attention to detail. Ability to work autonomously but will ask for assistance and direction when needed. Experienced in the development of training courses and support materials. A passion for assisting and developing others. Experience with any of the following key systems would be advantageous: Document Management Systems (e.g. iManage/WorkSite), Microsoft Teams, Microsoft Office Suite, M365, M365 Copilot or delivery of AI initiatives, Windows 10/Windows 11, Knowledge of time recording systems (e.g. Intapp Time), InterAction, Mimecast, Video editing software: Camtasia or Captivate. Responsibilities: Provide effective and professional induction training to new colleagues across standard and customised applications. Deliver upskilling programmes with the aim of raising skill levels across the firm. Support the delivery of rollouts for new or updated software or systems. Design new courses and programmes to support the firm for assigned projects. Participate in regular floor walking or provide at-desk or screen-sharing support to assist colleagues as appropriate. Create and maintain user documentation or videos to support induction courses or upskilling programmes. Maintain up-to-date knowledge of existing technologies in use and learn new systems or improvements to current software as required. Actively contribute ideas to initiatives and innovations and to the improvement of documented processes. Analyse the quality and effectiveness of training that they deliver to support the evolving requirements of the business. Assist the IT Service Desk in resolving queries logged to the training team and undertake any ad-hoc tasks as required. Perform administrative tasks such as dealing with requests for support and training, scheduling, dealing with course bookings and requests, updating training attendance records. Technologies: AI Copilot Support Windows More: We are the IT Training Team at Fieldfisher, working in a collaborative and supportive environment to deliver training across our firm-wide IT systems. We design and deliver various training courses and programmes to our colleagues using remote solutions and in-person assistance, complemented by user guides and videos. We value diversity and believe that our varied cultures and experiences strengthen our team. Located in the iconic Titanic Quarter, we offer a balanced working environment with a blend of office and remote work, generous benefits, and a career development approach that nurtures talent. Our workplace encourages a life outside work, with clubs, affinity networks, and inclusion initiatives. last updated 13 week of 2026