Automotive Service Manager – Luscombe Motors, Leeds
Join an Award-Winning, Family-Run Dealership Group
Luscombe Motors in Leeds is an exciting and dynamic family-owned motor dealer group, recognised nationally for excellence in customer care, innovation, and performance. We are proud recipients of numerous industry awards, including:
* Auto Trader Awards: 3 Retailer of the Year and Customer Choice, Highly Rated for Customer Service
* Automotive Management (AM) Awards 2024: EV Dealership of the Year and Used Car Dealer of the Year and Best Dealership 2020
* Recognition from Car Dealer Magazine, Motor Trader, and Auto Trader for outstanding performance and service excellence
We’re now looking for an experienced and driven Automotive Service Manager to lead one of our Service Department at our thriving Leeds Site.
The Role
As Service Manager, you will:
* Lead, motivate, and manage the Service Department, ensuring seamless collaboration across Service and Workshop teams
* Drive performance to exceed customer satisfaction, KPI, and profitability targets
* Set clear goals to optimise workshop efficiency and technician productivity
* Manage departmental financial controls and performance reporting
* Ensure warranty and manufacturer procedures are followed with precision
* Handle customer queries and complaints promptly and professionally
* Oversee daily operations, scheduling, and workflow management
* Maintain compliance with all Health & Safety and regulatory standards
About You
We’re seeking a professional with:
* A proven track record managing a successful Service Department within a main dealer environment
* Strong technical understanding and commercial awareness
* Excellent leadership, communication, and organisational skills
* A genuine passion for delivering exceptional customer service and motivating teams to achieve their best
* The ability to build lasting relationships with customers, manufacturers, and colleagues
What We Offer
* Competitive salary with a performance-based bonus structure
* Company car option
* Staff discounts across all Luscombe Motors brands
* Accredited training and professional development opportunities
* Company pension scheme
* Cycle to Work scheme
* Access to Private Medical Cover
* Company Profit share scheme
Why Luscombe Motors?
At Luscombe Motors, we’re proud of our people-first culture and our reputation for honesty, integrity, and customer satisfaction. You’ll be joining a close-knit, passionate team where your ideas are valued and your success is recognised.
Ready to take the next step in your career?
Apply now to Stephen Heward Group Service Manager to join one of the UK’s most respected and award-winning dealer groups and help shape the future of Luscombe Motors in Leeds.
Date Posted: 14/11/2025 15:45
Send us your CV
Luscombe's Leeds
Low Road,Hunslet,Leeds,West Yorkshire,LS10 1QR
Luscombe Motors Limited is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Luscombe Motors Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.
We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.
Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.
Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.
Registered Address: Low Road, Hunslet, Leeds, West Yorkshire, LS10 1QR
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