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These days, we’re still just as much a family as we always have been. We have tons of integrity, we’re enthusiastic. we’re competitive and we just get it done – whatever the challenge.
As Five Guys continues to evolve its restaurant technology landscape across multiple European markets, this role offers the opportunity to play a key leadership part in shaping how restaurant technology is run, supported, standardised and improved across the estate.
Why this role matters
This is a high-impact leadership role at an important point in the evolution of Five Guys’ restaurant technology estate. It offers the opportunity to shape how restaurant technology is supported, governed and improved across multiple countries, while leading a team and strengthening operational resilience across the business.
For the right person, this is a chance to combine technical depth, people leadership and practical delivery in a business where technology has a direct and visible impact on day-to-day performance.
Role Summary
This is a senior, hands-on IT leadership role responsible for the performance, stability and evolution of restaurant technology across the UK, France, Spain and Germany.
It sits at the centre of a fast-paced, multi-country environment requiring strong judgement, pace and technical credibility. The role combines leadership, operational ownership and hands-on problem solving, with accountability for major incidents, technical standards, supplier performance and scalable solutions across the estate.
With direct impact on revenue, operational resilience, rapid decision-making and practical leadership are critical.
The role also plays a key part in standardising, documenting and improving restaurant technology, working closely with projects, architecture, cybersecurity, suppliers and in-country IT teams.
Leadership & Team Management
This is a key leadership position within the IT function, with line management responsibility for in-country IT Managers.
The successful candidate will be expected to provide clear direction, build capability, create accountability and lead a high-performing team across multiple markets and cultures.
Success in the role will depend not just on technical strength, but on the ability to lead people well, bring clarity in fast-moving situations and create a consistent, effective operating approach across the estate.
Restaurant Operations & Escalation
1. Own the operational stability of restaurant technology across all markets
2. Lead the response to major incidents and critical service issues affecting restaurants
3. Coordinate internal teams, suppliers and business stakeholders through to resolution
4. Make timely, well-judged decisions in live operational situations
5. Drive permanent root cause resolution rather than short-term workarounds
6. Support and coach IT Managers in resolving high-impact or complex operational issues
Hands-On Technical Ownership
7. Bring strong technical credibility across restaurant technology, infrastructure and integrations
8. Be willing to get into the detail personally when required to resolve critical issues
9. Understand system behaviours, dependencies and failure points across POS, payments, networks, kiosks and related restaurant technologies
10. Validate technical solutions, supplier configurations and delivery quality
11. Apply sound judgement to distinguish between quick fixes, sustainable solutions and acceptable risk
12. Experience with NCR Aloha or comparable restaurant / retail POS platforms is highly desirable, alongside broader familiarity with payment, kiosk, network and in-store technology environments
Technical Solution Design
13. Define and evolve standards for POS, kiosks, networks, CCTV and in-store technology
14. Ensure solutions are scalable, supportable and operationally fit for a live restaurant environment
15. Balance standardisation with real-world operational constraints across different markets
16. Identify opportunities to simplify, improve and modernise the restaurant technology estate over time
17. Work closely with project and architecture teams to ensure solutions are robust and ready for rollout
Documentation & Handover to Projects
18. Create clear, structured technical documentation covering designs, configurations, standards and use cases
19. Ensure solutions are properly documented and operationally ready before rollout
20. Build repeatable, well-governed handover processes into project delivery
21. Capture knowledge, decisions and technical standards in a way that supports consistency across markets
22. Help bring greater structure, clarity and repeatability to the function over time
Standards & Consistency
23. Drive consistency in restaurant technology standards across all countries
24. Reduce unnecessary local variation and unsupported workarounds
25. Balance control and standardisation with genuine local operational requirements
26. Promote a clear, scalable operating model for restaurant technology across the estate
27. Support a joined-up approach across markets while recognising cultural and operational differences
Supplier & SLA Management
28. Own technical supplier performance across restaurant technology services
29. Hold vendors to account against SLAs and agreed service outcomes
30. Challenge poor performance, weak solutions or avoidable service drift
31. Work pragmatically with partners to improve resilience, service quality and technical delivery
32. Build strong working relationships with suppliers while maintaining appropriate challenge and accountability
Use Cases & Continuous Improvement
33. Define robust use cases, including edge cases and real operational scenarios
34. Use live operational insight to identify patterns, weaknesses and improvement opportunities
35. Drive practical, measurable improvements rather than waiting for issues to escalate
36. Take a proactive approach to problem solving, simplification and service improvement
37. Help shape a more resilient, supportable and scalable restaurant technology environment over time
To be successful you will demonstrate
38. Strong hands-on experience in restaurant, retail or hospitality technology environments
39. Experience leading in live, multi-site operational environments where uptime and pace matter
40. The judgement and confidence to make sound decisions under pressure
41. Strong people leadership capability, including experience leading managers and building team capability
42. The ability to engage credibly with senior stakeholders and give confidence during live issues
43. Strong supplier management skills, including technical challenge and performance accountability
44. A proactive, practical and delivery-focused approach
45. The ability to bring structure, clarity and consistency to complex operational environments
46. Clear and disciplined documentation and governance habits
47. Experience working across multiple countries and cultures would be advantageous
48. Additional European language skills, particularly French, Spanish or German, would be beneficial
Rewards & Benefits
49. A generous annual bonus based on business performance
50. Pension scheme
51. Enhanced Maternity and Paternity leave
52. Electric car salary sacrifice scheme
53. Long service rewards after 5 and 10 years with Five Guys
54. Five Guys Perks & discounts
55. Invite to our annual General Managers conference – this year we celebrated in Rome!
56. Life assurance
57. Private medical via Vitality
58. Wellbeing support