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Service Advisor (Mat cover), Newcastle upon Tyne
Client: Lookers
Location: Newcastle upon Tyne, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 0f519baea8c3
Job Views: 4
Posted: 29.06.2025
Expiry Date: 13.08.2025
Job Description:
Overview
Location: Newcastle Volkswagen
Working hours: Mon - Fri 8 - 5.30 & Sat 8 - 12.30 (alternate)
Salary: Up to £34k Including OTE
We're looking for a Service Advisor to join the team at Newcastle Volkswagen. This is a permanent role on a 42-hour weekly contract, including Saturday mornings on a rota, with a competitive starting salary of £26,000 plus a generous, uncapped bonus. It offers a great opportunity to develop your career with a premium brand VW.
You will join a friendly and efficient Aftersales department led by a talented Service Manager. We focus on training and development through workshops and one-to-one coaching.
As a Service Advisor, your role is to provide a personalized, premium experience to our customers, helping them with servicing, MOT, and repairs. You will showcase your knowledge and expertise, ensuring customers have all the information needed for their vehicle servicing decisions.
Your responsibilities include:
* Booking MOTs, services, and repairs
* Advising on warranty cover and upselling parts/accessories
* Coordinating with the Aftersales team on appointments
* Handling high customer volumes via phone and online bookings
* Communicating turnaround times and updates effectively
* Maintaining accurate customer records and updating systems
The ideal candidate will have high energy, a warm personality, and a passion for delivering excellent customer service. Excellent communication skills, rapport-building ability, and clarity in explaining technical info are essential. Experience with Kerridge/ADP is advantageous.
You should be able to maintain accurate customer records, work well in a team, and also independently. We welcome applicants with experience in the automotive industry or a passion for cars and customer service.
If your skills and experience match, please apply.
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