Director of Operations – Retail Healthcare
Location: Midlands & North West (Hybrid, with national travel)
Salary: c.£100,000 per annum (plus company bonus + car allowance)
Hybrid | Full-Time | Permanent
Are you a strategic and commercially driven operations leader with experience managing a large retail healthcare portfolio?
Compass Associates are proud to partner with a forward‑thinking national retail healthcare group in the appointment of a Director of Operations.
About the Role
Reporting to the C‑Suite team, the Director of Operations will lead a team of Area Operations Managers across a portfolio spanning a national scope. The successful candidate will drive operational excellence, profitability, and compliance while delivering exceptional patient and customer experiences.
This is a strategic and hands‑on leadership position, responsible for developing and implementing operational frameworks, driving continuous improvement, and supporting the rollout of innovative technologies – including new robotic dispensing systems.
Key Responsibilities
* Lead day‑to‑day retail operations across a national portfolio
* Develop and deliver the operations strategy aligned with the company’s overall business objectives
* Drive commercial performance through strong financial management, cost control, and growth initiatives
* Oversee compliance, governance, and quality standards in partnership with the Senior Leadership Team
* Implement operational KPIs to improve sales, gross margin, stock control, and customer satisfaction
* Mentor and develop Area Managers, Clinic Managers, and support teams to achieve high performance and retention
* Champion innovation, efficiency, and the introduction of new service models (e.g. clinical services, e‑commerce)
* Collaborate with senior leadership and department heads to drive cross‑functional improvement
Candidate Profile
* 7+ years’ experience in retail healthcare operations, including a senior leadership level
* Proven success in multi‑site national management, commercial delivery, and process optimisation
* Strong leadership skills with experience developing and inspiring high‑performing teams
* Excellent understanding of retail healthcare operations, regulatory frameworks, and governance standards
* Strategic thinker with strong commercial acumen and ability to drive performance through data and insight
* Ambitious, forward‑thinking, and adaptable – capable of introducing fresh ideas and modern operational solutions
* Competitive salary c.£100,000 per annum
* Performance‑related bonus
* Company car allowance, mileage expenses
* Hybrid working with flexibility over national travel and site visits
For a confidential conversation, contact Tom Fitch on 02393 874295 or email your CV to tfitch@compassltd.co.uk
Compass Associates Ltd
is acting as a recruitment consultancy for this permanent vacancy.
Referral Bonus
Recommend a candidate and receive £200 in John Lewis vouchers when they are successfully placed.
Seniority level
Director
Employment type
Full‑time
Job function
Health Care Provider, Management, and Project Management
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