Customer Service Assistant
Location: Cabot Park
Company: Safety Lifting Gear
About the Role
Safety Lifting Gear is looking for a proactive and organised Customer Service Assistant to join our team at Cabot Park. This role is central to our day-to-day operations, ensuring all customer communications are handled promptly and professionally, while supporting the efficient management of deliveries, returns, and order processing.
You'll act as a key point of contact between our customers, internal teams, and courier partners, taking ownership of queries and seeing issues through to completion.
Key Responsibilities
* Report directly to the Sales & Customer Service Manager
* Maintain regular interaction with customers and internal office teams.
* Build and sustain strong working relationships with courier companies, including Account Managers.
* Keep up to date with company products, procedures, and policies.
* Act as a clear point of liaison between customers and courier services.
* Take a proactive and persistent approach to resolving issues, ensuring thorough follow-up until completion.
* Answer incoming customer calls promptly and professionally, resolving queries or directing them as appropriate.
* Ensure company returns policies are followed at all times.
* Maintain returns racks in a methodical, organised manner and ensure legacy stock is processed promptly.
* Keep the returns area of the warehouse clear and compliant with Health & Safety policies.
* Monitor and manage lapsed stock returns from warehouse work areas.
* Liaise with depots regarding warranty returns and products requiring testing.
* Return or dispose of stock into the correct locations or bins once processing is complete.
* Link with Marketing to identify returned stock suitable for resale via the online Clearance section, including chainslings and made-to-order items.
* Retain and manage information relating to customer parcels and outstanding issues as required.
* Process incoming customer orders accurately and efficiently.
* Prepare and issue customer quotations in line with company pricing policies.
* Undertake any other reasonable duties as requested by the Management team
About You
* Previous experience in a customer service or office-based role (preferred)
* Strong communication skills and a professional telephone manner
* Highly organised with strong attention to detail
* Confident liaising with external partners such as courier companies
* Proactive, persistent, and solutions-focused
* Able to manage multiple tasks and priorities in a fast-paced environment
* Comfortable working with internal systems and processing orders and returns
Job Types: Full-time, Permanent
Benefits:
* On-site parking
Application question(s):
* Will you be able to reliably commute to Bristol BS11 0YW for this job?
* Do you have experience handling customer queries and complaints directly with customers? Please provide examples
* Are you comfortable carrying out physical warehouse duties, including processing and organising returned stock in line with health and safety procedures? Please provide of examples
* Are you confident using computers and common software (e.g., email, spreadsheets, and order management systems) to complete daily tasks?
Work authorisation:
* United Kingdom (required)
Work Location: In person