We are seeking a proactive and compassionate Temporary Accommodation Officer to join our Housing team. You will play a key role in supporting residents in temporary accommodation, ensuring their needs are met, tenancies are maintained, and housing challenges are resolved efficiently. This is a hands-on role that requires excellent communication, problem-solving, and organisational skills.Key Responsibilities
* Manage and maintain temporary accommodation placements for residents.
* Conduct regular property visits and tenancy checks to ensure compliance and safety.
* Support residents to sustain tenancies and provide guidance on housing options.
* Respond to housing enquiries, complaints, and urgent issues promptly.
* Liaise with internal teams and external agencies to resolve tenancy matters.
* Assist with tenancy verification, occupancy checks, and compliance with housing policies.
* Contribute to safeguarding and risk management processes as required.
Person Specification
* Experience in housing, temporary accommodation, or tenancy management.
* Understanding of housing legislation, policies, and safeguarding practices.
* Excellent communication and interpersonal skills to work with diverse residents.
* Strong organisational skills with the ability to manage multiple priorities.
* Able to make sound decisions and work independently as well as part of a team.
* Experience in resolving tenancy disputes or managing sensitive situations is desirable.